1. Contact support
Email support@bidfilling.com or open Support in your workspace. Include your account email, the form or order reference, what you expected and what happened. Never send passwords or full card details.
2. Completion problems
Failed analysis releases its reservation automatically. If a form is stuck, generation fails or a completion seems to have been used incorrectly, contact support and we will review the records and correct confirmed errors.
3. Refunds
You can request a full refund of a pack with no completions used within 14 days of purchase. For subscriptions, you can cancel at any time to stop future renewals; we will consider refunds for the current period where the service failed to work as described or you were charged in error. Duplicate or incorrect charges are always refunded.
Purchases are processed by Paddle.com as merchant of record, and approved refunds are returned to the original payment method through Paddle. Bank processing times vary.
4. What a refund does not cover
An agency rejecting or not awarding a bid is not, by itself, a service failure. Answers suggested by the application always need your review.
5. Records
Keep your order confirmation and support reference. Service provider: Itani Technology Investments (Pty) Ltd, registration number 2015/354315/07, South Africa.